How to Cancel Cup Heroes and Get a Refund
Cup Heroes subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Cup Heroes billing.
Cancel Cup Heroes on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Cup Heroes in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Cup Heroes until the current billing period ends, then it will not renew.
Cancel Cup Heroes on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Cup Heroes from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Cup Heroes on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Cup Heroes
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Cup Heroes charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Cup Heroes purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Cup Heroes users report about billing
Users frequently report constant game crashes and progress loss, often resetting them to level 1. Many complain about excessive ads, some even after purchasing ad-removal packs. Others criticize the game for becoming overly difficult or pay-to-win after recent updates.
Summarized from 34 recent 1-3 star reviews. Read them before you renew.
Cup Heroes cancellation: frequently asked questions
Does canceling Cup Heroes stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Cup Heroes will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Cup Heroes?
Refunds are handled by Apple or Google, not by Cup Heroes directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Cup Heroes charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Cup Heroes still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Cup Heroes as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Cup Heroes account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Cup Heroes app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Cup Heroes right after I cancel?
No. You keep full access to Cup Heroes until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.