How to Cancel Service NSW and Get a Refund
Service NSW subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Service NSW billing.
Cancel Service NSW on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Service NSW in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Service NSW until the current billing period ends, then it will not renew.
Cancel Service NSW on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Service NSW from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Service NSW on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Service NSW
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Service NSW charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Service NSW purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Service NSW users report about billing
Users frequently complain about the app's authentication process being unreliable, with many experiencing errors or being unable to log in. The app is also criticized for being buggy, slow, and difficult to navigate, especially for basic tasks like updating personal details or adding IDs. Many reviews mention poor customer support and frustration with missing features or frequent pop-ups.
Summarized from 252 recent 1-3 star reviews. Read them before you renew.
Service NSW cancellation: frequently asked questions
Does canceling Service NSW stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Service NSW will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Service NSW?
Refunds are handled by Apple or Google, not by Service NSW directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Service NSW charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Service NSW still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Service NSW as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Service NSW account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Service NSW app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Service NSW right after I cancel?
No. You keep full access to Service NSW until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.