How to Cancel Akbank Mobil and Get a Refund
Akbank Mobil subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Akbank Mobil billing.
Cancel Akbank Mobil on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Akbank Mobil in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Akbank Mobil until the current billing period ends, then it will not renew.
Cancel Akbank Mobil on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Akbank Mobil from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Akbank Mobil on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Akbank Mobil
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Akbank Mobil charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Akbank Mobil purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Akbank Mobil users report about billing
Users frequently complain about the Akbank Mobil app being difficult to use, with issues like poor navigation, slow performance, and frequent errors. Many also report problems with customer service, including unresponsive support and misleading campaign promises. Additionally, there are concerns about excessive data collection and intrusive notifications.
Summarized from 371 recent 1-3 star reviews. Read them before you renew.
Akbank Mobil cancellation: frequently asked questions
Does canceling Akbank Mobil stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Akbank Mobil will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Akbank Mobil?
Refunds are handled by Apple or Google, not by Akbank Mobil directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Akbank Mobil charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Akbank Mobil still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Akbank Mobil as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Akbank Mobil account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Akbank Mobil app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Akbank Mobil right after I cancel?
No. You keep full access to Akbank Mobil until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.