AliExpress

Android

Alibaba Mobile

4.0

(16,293,419 total reviews)

Shopping

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in AliExpress

Users frequently complain about poor customer service, misleading product descriptions, and unreliable shipping. Many report difficulties with refunds and tracking orders, while others mention receiving damaged or incorrect items. The app's recent updates have also made it harder to navigate and view order history.

Poor customer serviceHigh
Misleading product descriptionsHigh
Unreliable shippingHigh

AI summary of 357 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in AliExpress?

Negative reviews on AliExpress cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is AliExpress rated on Google Play Store?

AliExpress has an average rating of 4.2 stars from 16,293,419 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does AliExpress have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For AliExpress, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is AliExpress worth installing in 2026?

AliExpress is well-rated overall with 4.2 stars. Read the negative reviews above before installing to see if the recurring complaints affect your specific use case (platform, country, payment method).

What are alternatives to AliExpress?

Browse the Shopping category to compare AliExpress against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.