Booking.com: Hotels & Travel

Android

Booking.com Hotels & Vacation Rentals

5.0

(6,043,906 total reviews)

Travel & Local

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in Booking.com: Hotels & Travel

Users frequently complain about issues with refunds, including delays and denials, especially after cancellations. Many report misleading pricing, hidden fees, and discrepancies between advertised and actual hotel services. Poor customer service, including slow responses and lack of support, is another major concern.

Refund delays or denialsHigh
Misleading pricing and feesHigh
Poor customer serviceMedium

AI summary of 108 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Booking.com: Hotels & Travel?

Negative reviews on Booking.com: Hotels & Travel cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Booking.com: Hotels & Travel rated on Google Play Store?

Booking.com: Hotels & Travel has an average rating of 4.8 stars from 6,043,906 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Booking.com: Hotels & Travel have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Booking.com: Hotels & Travel, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Booking.com: Hotels & Travel worth installing in 2026?

Booking.com: Hotels & Travel is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Booking.com: Hotels & Travel?

Browse the Travel & Local category to compare Booking.com: Hotels & Travel against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.