Google Authenticator

Android

Google LLC

4.0

(667,874 total reviews)

Herramientas

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in Google Authenticator

Users frequently complain about losing access to their accounts due to codes being deleted unexpectedly or during transfers. Many find the app difficult to use, citing issues with scanning QR codes, generating codes, or understanding how it works. Additionally, there is frustration over the lack of customer support and outdated features compared to other authenticator apps.

Codes deleted unexpectedlyHigh
Difficulty scanning QR codesMedium
No customer supportMedium

AI summary of 173 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Google Authenticator?

Negative reviews on Google Authenticator cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Google Authenticator rated on Google Play Store?

Google Authenticator has an average rating of 4.5 stars from 667,874 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Google Authenticator have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Google Authenticator, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Google Authenticator worth installing in 2026?

Google Authenticator is highly-rated overall with 4.5 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Google Authenticator?

Browse the Herramientas category to compare Google Authenticator against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.