How to Cancel Progressive and Get a Refund
Progressive subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Progressive billing.
Cancel Progressive on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Progressive in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Progressive until the current billing period ends, then it will not renew.
Cancel Progressive on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Progressive from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Progressive on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Progressive
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Progressive charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Progressive purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Progressive users report about billing
Users frequently complain about the Progressive app's technical issues, including crashes, login problems, and excessive battery drain. Many also report inaccurate tracking in the Snapshot feature, leading to incorrect distracted driving flags and unfair rate increases. Additional grievances include poor customer service, unexpected rate hikes, and confusing or glitchy payment processes.
Summarized from 157 recent 1-3 star reviews. Read them before you renew.
Progressive cancellation: frequently asked questions
Does canceling Progressive stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Progressive will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Progressive?
Refunds are handled by Apple or Google, not by Progressive directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Progressive charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Progressive still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Progressive as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Progressive account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Progressive app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Progressive right after I cancel?
No. You keep full access to Progressive until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.