Octopus Energy

iOS

Octopus Energy

5.0

(53 total reviews)

Utilities

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Octopus Energy

Users frequently report technical issues with the app, including glitches, login problems, and failure to sync with smart meters or EV devices. Many complain about unreliable features like Octoplus rewards, inaccurate billing, and poor customer support when resolving these issues. The recent app updates have introduced new bugs, removed useful features, and made navigation more difficult.

App glitches and crashesHigh
Login and sync problemsHigh
Unreliable EV charging featuresMedium

AI summary of 77 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Octopus Energy?

Negative reviews on Octopus Energy cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Octopus Energy rated on App Store?

Octopus Energy has an average rating of 4.8 stars from 53 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Octopus Energy have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Octopus Energy, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Octopus Energy worth installing in 2026?

Octopus Energy is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Octopus Energy?

Browse the Utilities category to compare Octopus Energy against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.