How to Cancel Cigna Wellbeing™ and Get a Refund
Cigna Wellbeing™ subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Cigna Wellbeing™ billing.
Cancel Cigna Wellbeing™ on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Cigna Wellbeing™ in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Cigna Wellbeing™ until the current billing period ends, then it will not renew.
Cancel Cigna Wellbeing™ on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Cigna Wellbeing™ from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Cigna Wellbeing™ on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Cigna Wellbeing™
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Cigna Wellbeing™ charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Cigna Wellbeing™ purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Cigna Wellbeing™ users report about billing
Users report frequent login issues, including inaccessible login buttons, incorrect credential errors, and freezing screens. Many complain about the app's inability to schedule or launch telehealth visits, often resulting in errors or failed connections. The app is described as buggy, poorly designed, and lacking basic functionality compared to other healthcare apps.
Summarized from 47 recent 1-3 star reviews. Read them before you renew.
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Cigna Wellbeing™ cancellation: frequently asked questions
Does canceling Cigna Wellbeing™ stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Cigna Wellbeing™ will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Cigna Wellbeing™?
Refunds are handled by Apple or Google, not by Cigna Wellbeing™ directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Cigna Wellbeing™ charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Cigna Wellbeing™ still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Cigna Wellbeing™ as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Cigna Wellbeing™ account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Cigna Wellbeing™ app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Cigna Wellbeing™ right after I cancel?
No. You keep full access to Cigna Wellbeing™ until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.