How to Cancel Upwork and Get a Refund
Upwork subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Upwork billing.
Cancel Upwork on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Upwork in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Upwork until the current billing period ends, then it will not renew.
Cancel Upwork on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Upwork from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Upwork on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Upwork
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Upwork charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Upwork purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Upwork users report about billing
Users frequently report technical issues like login errors, app crashes, and email verification problems. Many complain about the pay-to-apply system (using 'connects') and the prevalence of scammers or fake job postings. Others express frustration with account suspensions, poor customer support, and unfair fees.
Summarized from 46 recent 1-3 star reviews. Read them before you renew.
Upwork cancellation: frequently asked questions
Does canceling Upwork stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Upwork will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Upwork?
Refunds are handled by Apple or Google, not by Upwork directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Upwork charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Upwork still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Upwork as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Upwork account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Upwork app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Upwork right after I cancel?
No. You keep full access to Upwork until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.