How to Cancel PayPal POS (ex Zettle) and Get a Refund
PayPal POS (ex Zettle) subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about PayPal POS (ex Zettle) billing.
Cancel PayPal POS (ex Zettle) on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find PayPal POS (ex Zettle) in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to PayPal POS (ex Zettle) until the current billing period ends, then it will not renew.
Cancel PayPal POS (ex Zettle) on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select PayPal POS (ex Zettle) from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling PayPal POS (ex Zettle) on its own does not stop billing, you must cancel the subscription here.
How to get a refund for PayPal POS (ex Zettle)
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the PayPal POS (ex Zettle) charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the PayPal POS (ex Zettle) purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What PayPal POS (ex Zettle) users report about billing
Users frequently report technical issues with device connectivity, including Bluetooth and card readers not working after updates. Many complain about poor customer support, with slow or no responses to urgent problems like account access and payment delays. High transaction fees and slow fund transfers are also common frustrations.
Summarized from 28 recent 1-3 star reviews. Read them before you renew.
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PayPal POS (ex Zettle) cancellation: frequently asked questions
Does canceling PayPal POS (ex Zettle) stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date PayPal POS (ex Zettle) will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from PayPal POS (ex Zettle)?
Refunds are handled by Apple or Google, not by PayPal POS (ex Zettle) directly. On iPhone, go to reportaproblem.apple.com, sign in, find the PayPal POS (ex Zettle) charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is PayPal POS (ex Zettle) still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows PayPal POS (ex Zettle) as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my PayPal POS (ex Zettle) account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the PayPal POS (ex Zettle) app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to PayPal POS (ex Zettle) right after I cancel?
No. You keep full access to PayPal POS (ex Zettle) until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.