How to Cancel ING Business and Get a Refund
ING Business subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about ING Business billing.
Cancel ING Business on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find ING Business in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to ING Business until the current billing period ends, then it will not renew.
Cancel ING Business on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select ING Business from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling ING Business on its own does not stop billing, you must cancel the subscription here.
How to get a refund for ING Business
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the ING Business charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the ING Business purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What ING Business users report about billing
Users frequently complain about the app's poor functionality, including issues with identity verification, missing key features, and frequent errors. Many find the interface non-intuitive and less user-friendly compared to previous versions. Customer support and responsiveness are also major concerns.
Summarized from 192 recent 1-3 star reviews. Read them before you renew.
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ING Business cancellation: frequently asked questions
Does canceling ING Business stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date ING Business will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from ING Business?
Refunds are handled by Apple or Google, not by ING Business directly. On iPhone, go to reportaproblem.apple.com, sign in, find the ING Business charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is ING Business still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows ING Business as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my ING Business account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the ING Business app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to ING Business right after I cancel?
No. You keep full access to ING Business until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.