How to Cancel Q Wallet by KBank and Get a Refund
Q Wallet by KBank subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Q Wallet by KBank billing.
Cancel Q Wallet by KBank on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Q Wallet by KBank in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Q Wallet by KBank until the current billing period ends, then it will not renew.
Cancel Q Wallet by KBank on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Q Wallet by KBank from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Q Wallet by KBank on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Q Wallet by KBank
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Q Wallet by KBank charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Q Wallet by KBank purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
Q Wallet by KBank cancellation: frequently asked questions
Does canceling Q Wallet by KBank stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Q Wallet by KBank will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Q Wallet by KBank?
Refunds are handled by Apple or Google, not by Q Wallet by KBank directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Q Wallet by KBank charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Q Wallet by KBank still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Q Wallet by KBank as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Q Wallet by KBank account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Q Wallet by KBank app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Q Wallet by KBank right after I cancel?
No. You keep full access to Q Wallet by KBank until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.