How to Cancel Remitly: Send Money & Transfer and Get a Refund
Remitly: Send Money & Transfer subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Remitly: Send Money & Transfer billing.
Cancel Remitly: Send Money & Transfer on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Remitly: Send Money & Transfer in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Remitly: Send Money & Transfer until the current billing period ends, then it will not renew.
Cancel Remitly: Send Money & Transfer on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Remitly: Send Money & Transfer from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Remitly: Send Money & Transfer on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Remitly: Send Money & Transfer
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Remitly: Send Money & Transfer charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Remitly: Send Money & Transfer purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Remitly: Send Money & Transfer users report about billing
Users frequently complain about account suspensions and verification issues, app functionality problems, and delays or holds on transactions. Customer service is often described as unhelpful or unresponsive.
Summarized from 45 recent 1-3 star reviews. Read them before you renew.
Remitly: Send Money & Transfer cancellation: frequently asked questions
Does canceling Remitly: Send Money & Transfer stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Remitly: Send Money & Transfer will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Remitly: Send Money & Transfer?
Refunds are handled by Apple or Google, not by Remitly: Send Money & Transfer directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Remitly: Send Money & Transfer charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Remitly: Send Money & Transfer still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Remitly: Send Money & Transfer as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Remitly: Send Money & Transfer account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Remitly: Send Money & Transfer app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Remitly: Send Money & Transfer right after I cancel?
No. You keep full access to Remitly: Send Money & Transfer until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.