How to Cancel Transperth and Get a Refund
Transperth subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Transperth billing.
Cancel Transperth on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Transperth in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Transperth until the current billing period ends, then it will not renew.
Cancel Transperth on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Transperth from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Transperth on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Transperth
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Transperth charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Transperth purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Transperth users report about billing
Users frequently complain about the app's unreliability, including inaccurate live data, frequent crashes, and failure to update bus schedules correctly. Many report difficulties adding or managing SmartRider cards, with the app often freezing or crashing during the process. Accessibility issues, such as poor screen reader support, and the lack of modern features like digital SmartRider integration are also common frustrations.
Summarized from 433 recent 1-3 star reviews. Read them before you renew.
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Transperth cancellation: frequently asked questions
Does canceling Transperth stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Transperth will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Transperth?
Refunds are handled by Apple or Google, not by Transperth directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Transperth charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Transperth still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Transperth as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Transperth account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Transperth app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Transperth right after I cancel?
No. You keep full access to Transperth until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.