How to Cancel LumiGo and Get a Refund
LumiGo subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about LumiGo billing.
Cancel LumiGo on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find LumiGo in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to LumiGo until the current billing period ends, then it will not renew.
Cancel LumiGo on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select LumiGo from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling LumiGo on its own does not stop billing, you must cancel the subscription here.
How to get a refund for LumiGo
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the LumiGo charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the LumiGo purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What LumiGo users report about billing
Users frequently complain about excessive and intrusive ads, including ads that play when pausing content. Many also report app crashes, freezes, and technical issues like failing to connect to Chromecast or Android TV. Some mention misleading features or the inability to watch downloaded content offline.
Summarized from 109 recent 1-3 star reviews. Read them before you renew.
LumiGo cancellation: frequently asked questions
Does canceling LumiGo stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date LumiGo will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from LumiGo?
Refunds are handled by Apple or Google, not by LumiGo directly. On iPhone, go to reportaproblem.apple.com, sign in, find the LumiGo charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is LumiGo still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows LumiGo as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my LumiGo account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the LumiGo app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to LumiGo right after I cancel?
No. You keep full access to LumiGo until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.