How to Cancel Hotels.com: Travel Booking and Get a Refund
Hotels.com: Travel Booking subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Hotels.com: Travel Booking billing.
Cancel Hotels.com: Travel Booking on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Hotels.com: Travel Booking in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Hotels.com: Travel Booking until the current billing period ends, then it will not renew.
Cancel Hotels.com: Travel Booking on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Hotels.com: Travel Booking from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Hotels.com: Travel Booking on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Hotels.com: Travel Booking
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Hotels.com: Travel Booking charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Hotels.com: Travel Booking purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Hotels.com: Travel Booking users report about billing
Users frequently complain about technical issues with the app, including crashes, bugs, and difficulty navigating or completing reservations. Many report poor customer service, with slow or nonexistent responses to problems like cancellations or refunds. Additional common complaints include misleading hotel descriptions, hidden fees, and lack of secure payment options.
Summarized from 75 recent 1-3 star reviews. Read them before you renew.
Hotels.com: Travel Booking cancellation: frequently asked questions
Does canceling Hotels.com: Travel Booking stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Hotels.com: Travel Booking will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Hotels.com: Travel Booking?
Refunds are handled by Apple or Google, not by Hotels.com: Travel Booking directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Hotels.com: Travel Booking charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Hotels.com: Travel Booking still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Hotels.com: Travel Booking as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Hotels.com: Travel Booking account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Hotels.com: Travel Booking app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Hotels.com: Travel Booking right after I cancel?
No. You keep full access to Hotels.com: Travel Booking until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.