Haji Pintar
Google Play · Pusdatin Kementerian Haji dan Umrah RI

How to Cancel Haji Pintar and Get a Refund

Haji Pintar subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Haji Pintar billing.

Cancel Haji Pintar on iPhone (iOS)

  1. 1Open the Settings app on your iPhone or iPad.
  2. 2Tap your name at the top of the screen to open your Apple ID.
  3. 3Tap Subscriptions to see every app that bills you through Apple.
  4. 4Find Haji Pintar in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
  5. 5Tap Cancel Subscription and confirm. You keep access to Haji Pintar until the current billing period ends, then it will not renew.

Cancel Haji Pintar on Android

  1. 1Open the Google Play Store app on your Android device.
  2. 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
  3. 3Select Haji Pintar from your list of subscriptions.
  4. 4Tap Cancel subscription and choose a reason when prompted.
  5. 5Confirm the cancellation. Uninstalling Haji Pintar on its own does not stop billing, you must cancel the subscription here.

How to get a refund for Haji Pintar

Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.

iPhone (Apple)

Go to reportaproblem.apple.com, sign in with your Apple ID, find the Haji Pintar charge, choose Request a refund, pick a reason and submit.

Android (Google)

Open the Play Store, go to your order history, select the Haji Pintar purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.

What Haji Pintar users report about billing

Users frequently report that the app fails to open or crashes, making it unusable. Many also complain about slow performance and connectivity issues when trying to access features like checking hajj departure estimates. Some users mention difficulties with uploading documents and poor communication from the app's support.

App fails to open or crashesSlow performance or lagConnectivity or server issues

Summarized from 251 recent 1-3 star reviews. Read them before you renew.

Haji Pintar cancellation: frequently asked questions

Does canceling Haji Pintar stop the charges immediately?

No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Haji Pintar will not charge you again. If you were charged unexpectedly, request a refund separately.

Can I get a refund from Haji Pintar?

Refunds are handled by Apple or Google, not by Haji Pintar directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Haji Pintar charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.

Why is Haji Pintar still charging me after I canceled?

The most common causes: the cancellation did not finish (check that Subscriptions shows Haji Pintar as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.

How do I delete my Haji Pintar account?

Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Haji Pintar app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.

Will I lose access to Haji Pintar right after I cancel?

No. You keep full access to Haji Pintar until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.

Read the full review breakdown for Haji Pintar
Every 1-3 star review, grouped by complaint, with filters and search.
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