How to Cancel SoFi: Bank, Investing & Crypto and Get a Refund
SoFi: Bank, Investing & Crypto subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about SoFi: Bank, Investing & Crypto billing.
Cancel SoFi: Bank, Investing & Crypto on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find SoFi: Bank, Investing & Crypto in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to SoFi: Bank, Investing & Crypto until the current billing period ends, then it will not renew.
Cancel SoFi: Bank, Investing & Crypto on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select SoFi: Bank, Investing & Crypto from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling SoFi: Bank, Investing & Crypto on its own does not stop billing, you must cancel the subscription here.
How to get a refund for SoFi: Bank, Investing & Crypto
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the SoFi: Bank, Investing & Crypto charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the SoFi: Bank, Investing & Crypto purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What SoFi: Bank, Investing & Crypto users report about billing
Users frequently report login and verification issues, including being stuck in endless loops or unable to reset passwords. Many complain about slow and unreliable investment features, with trades taking too long to process. Customer service is criticized for being unhelpful, especially with disputes and fraud cases.
Summarized from 306 recent 1-3 star reviews. Read them before you renew.
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SoFi: Bank, Investing & Crypto cancellation: frequently asked questions
Does canceling SoFi: Bank, Investing & Crypto stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date SoFi: Bank, Investing & Crypto will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from SoFi: Bank, Investing & Crypto?
Refunds are handled by Apple or Google, not by SoFi: Bank, Investing & Crypto directly. On iPhone, go to reportaproblem.apple.com, sign in, find the SoFi: Bank, Investing & Crypto charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is SoFi: Bank, Investing & Crypto still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows SoFi: Bank, Investing & Crypto as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my SoFi: Bank, Investing & Crypto account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the SoFi: Bank, Investing & Crypto app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to SoFi: Bank, Investing & Crypto right after I cancel?
No. You keep full access to SoFi: Bank, Investing & Crypto until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.