myPhonak

Android

Sonova AG

5.0

(120,213 total reviews)

Medycyna

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in myPhonak

Users frequently report issues with pairing their hearing aids to the app, often requiring multiple attempts or failing entirely. Many complain about the app losing settings after closing or not allowing individual adjustments for each hearing aid. The app is also criticized for poor Bluetooth connectivity, frequent disconnections, and lack of features like battery level monitoring for non-rechargeable devices.

Pairing difficulties with hearing aidsHigh
Settings not saved after closing appMedium
Poor Bluetooth connectivityMedium

AI summary of 185 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in myPhonak?

Negative reviews on myPhonak cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is myPhonak rated on Google Play Store?

myPhonak has an average rating of 4.6 stars from 120,213 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does myPhonak have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For myPhonak, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is myPhonak worth installing in 2026?

myPhonak is highly-rated overall with 4.6 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to myPhonak?

Browse the Medycyna category to compare myPhonak against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.