How to Cancel Tuya: Smart Life, Smart Living and Get a Refund
Tuya: Smart Life, Smart Living subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Tuya: Smart Life, Smart Living billing.
Cancel Tuya: Smart Life, Smart Living on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Tuya: Smart Life, Smart Living in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Tuya: Smart Life, Smart Living until the current billing period ends, then it will not renew.
Cancel Tuya: Smart Life, Smart Living on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Tuya: Smart Life, Smart Living from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Tuya: Smart Life, Smart Living on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Tuya: Smart Life, Smart Living
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Tuya: Smart Life, Smart Living charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Tuya: Smart Life, Smart Living purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Tuya: Smart Life, Smart Living users report about billing
Users frequently report that the app is unreliable, with devices losing connection or failing to function properly. Many complain about intrusive AI features that cannot be disabled and interfere with usability. Additionally, users find the app overly complicated, poorly designed, and difficult to set up.
Summarized from 235 recent 1-3 star reviews. Read them before you renew.
Tuya: Smart Life, Smart Living cancellation: frequently asked questions
Does canceling Tuya: Smart Life, Smart Living stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Tuya: Smart Life, Smart Living will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Tuya: Smart Life, Smart Living?
Refunds are handled by Apple or Google, not by Tuya: Smart Life, Smart Living directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Tuya: Smart Life, Smart Living charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Tuya: Smart Life, Smart Living still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Tuya: Smart Life, Smart Living as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Tuya: Smart Life, Smart Living account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Tuya: Smart Life, Smart Living app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Tuya: Smart Life, Smart Living right after I cancel?
No. You keep full access to Tuya: Smart Life, Smart Living until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.