U-Haul

Android

U-Haul International

3.0

(17,267 total reviews)

Travel & Local

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in U-Haul

Users frequently report the U-Haul app crashes, fails to load, or displays errors during basic tasks like login, account creation, and bill payment. Many complain about poor customer service, including unhelpful staff, hidden fees, and last-minute reservation changes without notice. The app's functionality for after-hours returns is particularly criticized for being unreliable and forcing users to deal with crashes or incomplete processes.

App crashes or fails to loadHigh
Poor customer serviceHigh
Hidden fees or reservation changesMedium

AI summary of 404 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in U-Haul?

Negative reviews on U-Haul cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is U-Haul rated on Google Play Store?

U-Haul has an average rating of 3.0 stars from 17,267 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does U-Haul have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For U-Haul, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is U-Haul worth installing in 2026?

U-Haul has a mixed rating of 3.0 stars. The negative reviews above are essential reading before installing because the app has substantial 1-3 star feedback that may signal structural issues.

What are alternatives to U-Haul?

Browse the Travel & Local category to compare U-Haul against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.