Walgreens

Android

Walgreens Co

5.0

(1,492,170 total reviews)

Shopping

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in Walgreens

Users frequently complain about the Walgreens app freezing, crashing, or being slow, making basic functions like photo uploads, checkouts, and coupon clipping difficult. Many report poor customer service, including unresponsive pharmacy staff and login/recovery issues. Technical glitches, confusing navigation, and inconsistent discounts compared to the website are also common frustrations.

App freezes/crashes frequentlyHigh
Poor customer serviceHigh
Difficult coupon clippingMedium

AI summary of 207 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Walgreens?

Negative reviews on Walgreens cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Walgreens rated on Google Play Store?

Walgreens has an average rating of 4.6 stars from 1,492,170 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Walgreens have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Walgreens, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Walgreens worth installing in 2026?

Walgreens is highly-rated overall with 4.6 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Walgreens?

Browse the Shopping category to compare Walgreens against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.