Xfinity

iOS

Comcast

4.0

(1,353,012 total reviews)

Utilities

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Negative Reviews

negative reviews found

What users complain about in Xfinity

Users frequently complain about poor customer service, including difficulty reaching live agents and unhelpful AI chatbots. Many report technical issues with the app, such as payment failures, slow loading, and features not working as intended. Additionally, customers express frustration with high prices, unreliable internet service, and aggressive marketing tactics within the app.

Poor customer serviceHigh
App technical issuesHigh
Unreliable internet serviceMedium

AI summary of 449 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Xfinity?

Negative reviews on Xfinity cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Xfinity rated on App Store?

Xfinity has an average rating of 4.3 stars from 1,353,012 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Xfinity have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Xfinity, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Xfinity worth installing in 2026?

Xfinity is well-rated overall with 4.3 stars. Read the negative reviews above before installing to see if the recurring complaints affect your specific use case (platform, country, payment method).

What are alternatives to Xfinity?

Browse the Utilities category to compare Xfinity against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.