How to Cancel The Official MTA App and Get a Refund
The Official MTA App subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about The Official MTA App billing.
Cancel The Official MTA App on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find The Official MTA App in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to The Official MTA App until the current billing period ends, then it will not renew.
Cancel The Official MTA App on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select The Official MTA App from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling The Official MTA App on its own does not stop billing, you must cancel the subscription here.
How to get a refund for The Official MTA App
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the The Official MTA App charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the The Official MTA App purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What The Official MTA App users report about billing
Users are frustrated with the recent redesign of the app, citing an unintuitive interface and reduced functionality. Many complain about inaccurate arrival times for buses and trains, leading to missed rides. Frequent issues include the removal of favorite routes, difficulty navigating the app, and lack of useful features like widgets and future schedules.
Summarized from 449 recent 1-3 star reviews. Read them before you renew.
The Official MTA App cancellation: frequently asked questions
Does canceling The Official MTA App stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date The Official MTA App will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from The Official MTA App?
Refunds are handled by Apple or Google, not by The Official MTA App directly. On iPhone, go to reportaproblem.apple.com, sign in, find the The Official MTA App charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is The Official MTA App still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows The Official MTA App as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my The Official MTA App account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the The Official MTA App app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to The Official MTA App right after I cancel?
No. You keep full access to The Official MTA App until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.