How to Cancel Portal SEPM and Get a Refund
Portal SEPM subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Portal SEPM billing.
Cancel Portal SEPM on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Portal SEPM in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Portal SEPM until the current billing period ends, then it will not renew.
Cancel Portal SEPM on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Portal SEPM from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Portal SEPM on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Portal SEPM
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Portal SEPM charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Portal SEPM purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Portal SEPM users report about billing
Users frequently report that the app fails to function properly, especially after updates, with many features like vehicle and person searches, facial recognition, and accessing bulletins not working. iPhone users experience consistent errors and crashes. The app often gets stuck in update loops or becomes unusable post-update.
Summarized from 162 recent 1-3 star reviews. Read them before you renew.
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Portal SEPM cancellation: frequently asked questions
Does canceling Portal SEPM stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Portal SEPM will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Portal SEPM?
Refunds are handled by Apple or Google, not by Portal SEPM directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Portal SEPM charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Portal SEPM still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Portal SEPM as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Portal SEPM account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Portal SEPM app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Portal SEPM right after I cancel?
No. You keep full access to Portal SEPM until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.