Southwest Airlines: Travel App

iOS

Southwest Airlines Co.

5.0

(7,077,677 total reviews)

Travel

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Southwest Airlines: Travel App

Users frequently complain about the Southwest Airlines app being slow, glitchy, and unreliable, often failing to update properly or save reservations. Many express frustration with the new seating and boarding policies, including assigned seating and boarding group issues, which they find misleading or unfair. Additionally, there are complaints about the app's inability to handle hyphenated names, baggage fee discrepancies, and poor customer service.

Slow and glitchy appHigh
Seating and boarding issuesHigh
Hyphenated name problemsMedium

AI summary of 219 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Southwest Airlines: Travel App?

Negative reviews on Southwest Airlines: Travel App cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Southwest Airlines: Travel App rated on App Store?

Southwest Airlines: Travel App has an average rating of 4.8 stars from 7,077,677 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Southwest Airlines: Travel App have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Southwest Airlines: Travel App, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Southwest Airlines: Travel App worth installing in 2026?

Southwest Airlines: Travel App is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Southwest Airlines: Travel App?

Browse the Travel category to compare Southwest Airlines: Travel App against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.