Japan Airlines

iOS

Japan Airlines Co., Ltd.

4.0

(451 total reviews)

Travel

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Japan Airlines

Users frequently report app crashes, errors, and slow performance, especially after updates. Many complain about poor UI design, unnecessary features, and difficulty accessing essential functions like ticket searches and QR codes. Frequent issues with booking, payment, and displaying reservation details are also common.

Frequent app crashes and errorsHigh
Slow and unresponsive performanceHigh
Poor UI and navigationMedium

AI summary of 148 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Japan Airlines?

Negative reviews on Japan Airlines cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Japan Airlines rated on App Store?

Japan Airlines has an average rating of 4.3 stars from 451 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Japan Airlines have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Japan Airlines, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Japan Airlines worth installing in 2026?

Japan Airlines is well-rated overall with 4.3 stars. Read the negative reviews above before installing to see if the recurring complaints affect your specific use case (platform, country, payment method).

What are alternatives to Japan Airlines?

Browse the Travel category to compare Japan Airlines against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.