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American Airlines

American Airlines

iOS

American Airlines

(1,418,864 total reviews)
Travel
View on App StoreView Analytics

Negative Reviews

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negative reviews found

What users complain about in American Airlines

Users frequently complain about the American Airlines app being difficult to use, with issues like frequent crashes, login problems, and cumbersome processes. Many also report poor customer service, flight delays, and problems with seat assignments and boarding passes. Additionally, users are frustrated with unwanted push notifications and invasive data collection.

  • App crashes and glitchesHigh
  • Poor customer serviceHigh
  • Unwanted push notificationsMedium

AI summary of 139 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in American Airlines?

Negative reviews on American Airlines cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is American Airlines rated on App Store?

American Airlines has an average rating of 4.8 stars from 1,418,864 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does American Airlines have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For American Airlines, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is American Airlines worth installing in 2026?

American Airlines is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to American Airlines?

Browse the Travel category to compare American Airlines against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.