How to Cancel Azure Information Protection and Get a Refund
Azure Information Protection subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Azure Information Protection billing.
Cancel Azure Information Protection on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Azure Information Protection in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Azure Information Protection until the current billing period ends, then it will not renew.
Cancel Azure Information Protection on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Azure Information Protection from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Azure Information Protection on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Azure Information Protection
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Azure Information Protection charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Azure Information Protection purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Azure Information Protection users report about billing
Users report that the app fails to open encrypted files or emails, often providing no functional way to access protected content. Many complain about broken file associations, login issues, and poor integration with Outlook on iOS. Frequent crashes, confusing errors, and outdated instructions further frustrate users.
Summarized from 33 recent 1-3 star reviews. Read them before you renew.
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Azure Information Protection cancellation: frequently asked questions
Does canceling Azure Information Protection stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Azure Information Protection will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Azure Information Protection?
Refunds are handled by Apple or Google, not by Azure Information Protection directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Azure Information Protection charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Azure Information Protection still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Azure Information Protection as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Azure Information Protection account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Azure Information Protection app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Azure Information Protection right after I cancel?
No. You keep full access to Azure Information Protection until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.