Airbnb

Android

Airbnb

4.0

(1,919,292 total reviews)

Travel & Local

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in Airbnb

Users frequently complain about unreliable hosts who cancel bookings last minute or provide inaccurate listings. The app's verification process is described as overly complicated and intrusive. Many users also report poor customer service and lack of support when issues arise.

Host cancellationsHigh
Poor customer serviceHigh
Complicated verificationMedium

AI summary of 85 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Airbnb?

Negative reviews on Airbnb cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Airbnb rated on Google Play Store?

Airbnb has an average rating of 4.4 stars from 1,919,292 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Airbnb have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Airbnb, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Airbnb worth installing in 2026?

Airbnb is well-rated overall with 4.4 stars. Read the negative reviews above before installing to see if the recurring complaints affect your specific use case (platform, country, payment method).

What are alternatives to Airbnb?

Browse the Travel & Local category to compare Airbnb against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.