How to Cancel Tokopedia & TikTok Shop Seller and Get a Refund
Tokopedia & TikTok Shop Seller subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Tokopedia & TikTok Shop Seller billing.
Cancel Tokopedia & TikTok Shop Seller on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Tokopedia & TikTok Shop Seller in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Tokopedia & TikTok Shop Seller until the current billing period ends, then it will not renew.
Cancel Tokopedia & TikTok Shop Seller on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Tokopedia & TikTok Shop Seller from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Tokopedia & TikTok Shop Seller on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Tokopedia & TikTok Shop Seller
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Tokopedia & TikTok Shop Seller charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Tokopedia & TikTok Shop Seller purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Tokopedia & TikTok Shop Seller users report about billing
Users frequently report technical issues such as app crashes, login problems, and inability to upload necessary documents. Many complain about poor customer service, delayed refunds, and unfair penalties for sellers. Additionally, there are frequent mentions of the app being unintuitive, with language settings defaulting to English despite user location.
Summarized from 119 recent 1-3 star reviews. Read them before you renew.
Tokopedia & TikTok Shop Seller cancellation: frequently asked questions
Does canceling Tokopedia & TikTok Shop Seller stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Tokopedia & TikTok Shop Seller will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Tokopedia & TikTok Shop Seller?
Refunds are handled by Apple or Google, not by Tokopedia & TikTok Shop Seller directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Tokopedia & TikTok Shop Seller charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Tokopedia & TikTok Shop Seller still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Tokopedia & TikTok Shop Seller as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Tokopedia & TikTok Shop Seller account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Tokopedia & TikTok Shop Seller app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Tokopedia & TikTok Shop Seller right after I cancel?
No. You keep full access to Tokopedia & TikTok Shop Seller until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.