How to Cancel Informed Delivery® Mobile and Get a Refund
Informed Delivery® Mobile subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Informed Delivery® Mobile billing.
Cancel Informed Delivery® Mobile on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Informed Delivery® Mobile in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Informed Delivery® Mobile until the current billing period ends, then it will not renew.
Cancel Informed Delivery® Mobile on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Informed Delivery® Mobile from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Informed Delivery® Mobile on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Informed Delivery® Mobile
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Informed Delivery® Mobile charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Informed Delivery® Mobile purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Informed Delivery® Mobile users report about billing
Users frequently complain about login issues, including being forced to repeatedly enter credentials and verification codes, even when biometric options are enabled. Many report the app redirecting them to the website or crashing during login attempts. Others note unreliable tracking data and lack of features like staying signed in or managing multiple addresses.
Summarized from 180 recent 1-3 star reviews. Read them before you renew.
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Informed Delivery® Mobile cancellation: frequently asked questions
Does canceling Informed Delivery® Mobile stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Informed Delivery® Mobile will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Informed Delivery® Mobile?
Refunds are handled by Apple or Google, not by Informed Delivery® Mobile directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Informed Delivery® Mobile charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Informed Delivery® Mobile still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Informed Delivery® Mobile as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Informed Delivery® Mobile account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Informed Delivery® Mobile app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Informed Delivery® Mobile right after I cancel?
No. You keep full access to Informed Delivery® Mobile until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.