Trip.com: Отели, рейсы, поезда

Android

Trip.com

5.0

(865,901 total reviews)

Путешествия и места

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Negative Reviews

negative reviews found

What users complain about in Trip.com: Отели, рейсы, поезда

Users frequently complain about high and unfair fees for ticket changes or cancellations, often much higher than booking directly with airlines. Many report difficulties getting refunds, with delays or no response from customer service. Several accuse the app of scams, claiming they were charged multiple times or lost money without receiving tickets or refunds.

High unfair change/cancellation feesHigh
No refunds or delayed refundsHigh
Poor customer serviceMedium

AI summary of 121 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Trip.com: Отели, рейсы, поезда?

Negative reviews on Trip.com: Отели, рейсы, поезда cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Trip.com: Отели, рейсы, поезда rated on Google Play Store?

Trip.com: Отели, рейсы, поезда has an average rating of 4.8 stars from 865,901 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Trip.com: Отели, рейсы, поезда have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Trip.com: Отели, рейсы, поезда, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Trip.com: Отели, рейсы, поезда worth installing in 2026?

Trip.com: Отели, рейсы, поезда is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

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