How to Cancel Hik-Connect - for End user and Get a Refund
Hik-Connect - for End user subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Hik-Connect - for End user billing.
Cancel Hik-Connect - for End user on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Hik-Connect - for End user in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Hik-Connect - for End user until the current billing period ends, then it will not renew.
Cancel Hik-Connect - for End user on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Hik-Connect - for End user from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Hik-Connect - for End user on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Hik-Connect - for End user
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Hik-Connect - for End user charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Hik-Connect - for End user purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Hik-Connect - for End user users report about billing
Users frequently report issues with automatic logouts, playback functionality, and image loading failures after recent updates. Many also complain about missing features like playback speed control and motion detection not working properly. The app is described as slow, buggy, and unreliable across multiple devices.
Summarized from 387 recent 1-3 star reviews. Read them before you renew.
Hik-Connect - for End user cancellation: frequently asked questions
Does canceling Hik-Connect - for End user stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Hik-Connect - for End user will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Hik-Connect - for End user?
Refunds are handled by Apple or Google, not by Hik-Connect - for End user directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Hik-Connect - for End user charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Hik-Connect - for End user still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Hik-Connect - for End user as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Hik-Connect - for End user account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Hik-Connect - for End user app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Hik-Connect - for End user right after I cancel?
No. You keep full access to Hik-Connect - for End user until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.