How to Cancel Canon DPP Express and Get a Refund
Canon DPP Express subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Canon DPP Express billing.
Cancel Canon DPP Express on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Canon DPP Express in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Canon DPP Express until the current billing period ends, then it will not renew.
Cancel Canon DPP Express on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Canon DPP Express from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Canon DPP Express on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Canon DPP Express
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Canon DPP Express charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Canon DPP Express purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Canon DPP Express users report about billing
Users are frustrated with Canon DPP Express for requiring a paid subscription despite its limited editing features. Many feel the app should be free, especially given the high cost of Canon cameras and equipment. Complaints also highlight poor usability and lack of support for certain camera models and file formats.
Summarized from 14 recent 1-3 star reviews. Read them before you renew.
Better alternatives to Canon DPP Express
Highly rated Photo & Video apps with the lowest share of negative reviews, from our weekly store data.
Canon DPP Express cancellation: frequently asked questions
Does canceling Canon DPP Express stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Canon DPP Express will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Canon DPP Express?
Refunds are handled by Apple or Google, not by Canon DPP Express directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Canon DPP Express charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Canon DPP Express still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Canon DPP Express as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Canon DPP Express account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Canon DPP Express app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Canon DPP Express right after I cancel?
No. You keep full access to Canon DPP Express until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.