How to Cancel FirstKey Homes Resident and Get a Refund
FirstKey Homes Resident subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about FirstKey Homes Resident billing.
Cancel FirstKey Homes Resident on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find FirstKey Homes Resident in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to FirstKey Homes Resident until the current billing period ends, then it will not renew.
Cancel FirstKey Homes Resident on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select FirstKey Homes Resident from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling FirstKey Homes Resident on its own does not stop billing, you must cancel the subscription here.
How to get a refund for FirstKey Homes Resident
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the FirstKey Homes Resident charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the FirstKey Homes Resident purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What FirstKey Homes Resident users report about billing
Users frequently report that the app is glitchy, difficult to navigate, and poorly designed, making it hard to complete payments or access features. Many also complain about unexpected fees, lack of payment flexibility, and poor customer service from the company. Additionally, the app's dark color scheme and font choices make it hard to read.
Summarized from 269 recent 1-3 star reviews. Read them before you renew.
FirstKey Homes Resident cancellation: frequently asked questions
Does canceling FirstKey Homes Resident stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date FirstKey Homes Resident will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from FirstKey Homes Resident?
Refunds are handled by Apple or Google, not by FirstKey Homes Resident directly. On iPhone, go to reportaproblem.apple.com, sign in, find the FirstKey Homes Resident charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is FirstKey Homes Resident still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows FirstKey Homes Resident as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my FirstKey Homes Resident account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the FirstKey Homes Resident app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to FirstKey Homes Resident right after I cancel?
No. You keep full access to FirstKey Homes Resident until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.