How to Cancel FirstNet Single Sign-On and Get a Refund
FirstNet Single Sign-On subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about FirstNet Single Sign-On billing.
Cancel FirstNet Single Sign-On on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find FirstNet Single Sign-On in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to FirstNet Single Sign-On until the current billing period ends, then it will not renew.
Cancel FirstNet Single Sign-On on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select FirstNet Single Sign-On from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling FirstNet Single Sign-On on its own does not stop billing, you must cancel the subscription here.
How to get a refund for FirstNet Single Sign-On
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the FirstNet Single Sign-On charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the FirstNet Single Sign-On purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What FirstNet Single Sign-On users report about billing
Users report frequent login failures due to 2FA loops, missing push notifications, and error messages that prevent account access. Many describe the app as unreliable, poorly designed, and unnecessarily mandatory for FirstNet services. Complaints also highlight lack of functionality, confusing interfaces, and frustration with AT&T's support.
Summarized from 44 recent 1-3 star reviews. Read them before you renew.
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FirstNet Single Sign-On cancellation: frequently asked questions
Does canceling FirstNet Single Sign-On stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date FirstNet Single Sign-On will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from FirstNet Single Sign-On?
Refunds are handled by Apple or Google, not by FirstNet Single Sign-On directly. On iPhone, go to reportaproblem.apple.com, sign in, find the FirstNet Single Sign-On charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is FirstNet Single Sign-On still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows FirstNet Single Sign-On as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my FirstNet Single Sign-On account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the FirstNet Single Sign-On app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to FirstNet Single Sign-On right after I cancel?
No. You keep full access to FirstNet Single Sign-On until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.