Is Device Help Safe for Kids?
Age rating is set by App Store, not by Unstar. This page explains it and adds what parents report in reviews. Not affiliated with AT&T Services, Inc..
What Device Help's age rating means
The App Store gives Device Help an official 17+ rating, so the store considers it unsuitable for children. That usually reflects mature themes, chat with strangers, suggestive content, or gambling-style mechanics. For a child or younger teen, treat this as a clear caution.
What parents and users report about Device Help
Users frequently report that the app crashes upon launch or shortly after opening, making it unusable. Many complain about issues with updates, including prompts to update without the ability to do so or the app failing to work after an update. Additionally, users find the app unhelpful, often redirecting them to AT&T's website or providing inaccurate or generic troubleshooting tips.
Summarized from 35 recent 1-3 star reviews. These are user reports, not verified claims.
How to keep your child safe with Device Help
Settings, Screen Time, Content & Privacy Restrictions. Set an age limit for apps, require Ask to Buy for purchases, and restrict or remove Device Help if it is above your child's age.
Use Google Family Link to approve installs, set a Play Store content rating limit, require purchase approval, and block or uninstall Device Help on your child's device.
Device Help for kids: frequently asked questions
Is Device Help safe for kids?
Device Help carries an official age rating of 17+ on the App Store, which means it is not designed for children. It is a real, listed app, but the store itself flags it for a mature audience. If a younger child wants it, the rating alone is a strong reason to say no or to supervise closely.
What age rating does Device Help have?
The App Store rates Device Help as 17+. This is the store's own content rating, set from the app's features and content, not our opinion. Use it as the starting point for whether it fits your child's age.
Can my child use Device Help safely?
If you decide to allow it, use device parental controls: Screen Time and Content & Privacy Restrictions on iPhone, or Family Link and Play Store parental controls on Android. Turn on purchase approval, set age-appropriate content limits, and keep the account under your family group so you can see activity.
How do I block or remove Device Help from my child's phone?
On iPhone, open Settings, Screen Time, Content & Privacy Restrictions, then restrict or delete the app and block reinstalling it. On Android, open Family Link, select your child, find Device Help and block or uninstall it. You can also set a store age limit so apps above your child's age cannot be installed.