How to Cancel Customer Plus GI and Get a Refund
Customer Plus GI subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Customer Plus GI billing.
Cancel Customer Plus GI on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Customer Plus GI in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Customer Plus GI until the current billing period ends, then it will not renew.
Cancel Customer Plus GI on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Customer Plus GI from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Customer Plus GI on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Customer Plus GI
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Customer Plus GI charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Customer Plus GI purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
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Customer Plus GI cancellation: frequently asked questions
Does canceling Customer Plus GI stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Customer Plus GI will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Customer Plus GI?
Refunds are handled by Apple or Google, not by Customer Plus GI directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Customer Plus GI charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Customer Plus GI still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Customer Plus GI as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Customer Plus GI account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Customer Plus GI app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Customer Plus GI right after I cancel?
No. You keep full access to Customer Plus GI until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.