How to Cancel Highwater and Get a Refund
Highwater subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Highwater billing.
Cancel Highwater on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Highwater in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Highwater until the current billing period ends, then it will not renew.
Cancel Highwater on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Highwater from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Highwater on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Highwater
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Highwater charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Highwater purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Highwater users report about billing
Users frequently complain about frustrating controls, poorly balanced difficulty spikes, and game-breaking bugs that force restarts. Many also mention issues with character progression, such as losing equipped items when party members leave. Several reviews criticize the lack of clarity in puzzles and the game's reliance on a Netflix account.
Summarized from 14 recent 1-3 star reviews. Read them before you renew.
Highwater cancellation: frequently asked questions
Does canceling Highwater stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Highwater will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Highwater?
Refunds are handled by Apple or Google, not by Highwater directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Highwater charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Highwater still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Highwater as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Highwater account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Highwater app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Highwater right after I cancel?
No. You keep full access to Highwater until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.