How to Cancel CaixaBankNow・Tu Banco móvil and Get a Refund
CaixaBankNow・Tu Banco móvil subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about CaixaBankNow・Tu Banco móvil billing.
Cancel CaixaBankNow・Tu Banco móvil on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find CaixaBankNow・Tu Banco móvil in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to CaixaBankNow・Tu Banco móvil until the current billing period ends, then it will not renew.
Cancel CaixaBankNow・Tu Banco móvil on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select CaixaBankNow・Tu Banco móvil from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling CaixaBankNow・Tu Banco móvil on its own does not stop billing, you must cancel the subscription here.
How to get a refund for CaixaBankNow・Tu Banco móvil
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the CaixaBankNow・Tu Banco móvil charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the CaixaBankNow・Tu Banco móvil purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What CaixaBankNow・Tu Banco móvil users report about billing
Users frequently complain about the app's lack of French language support, making it difficult for French-speaking customers to use. Many also report frequent bugs, crashes, and poor usability, with some describing it as the worst banking app they've encountered. Additionally, issues with authentication and contacting customer support are common frustrations.
Summarized from 30 recent 1-3 star reviews. Read them before you renew.
CaixaBankNow・Tu Banco móvil cancellation: frequently asked questions
Does canceling CaixaBankNow・Tu Banco móvil stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date CaixaBankNow・Tu Banco móvil will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from CaixaBankNow・Tu Banco móvil?
Refunds are handled by Apple or Google, not by CaixaBankNow・Tu Banco móvil directly. On iPhone, go to reportaproblem.apple.com, sign in, find the CaixaBankNow・Tu Banco móvil charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is CaixaBankNow・Tu Banco móvil still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows CaixaBankNow・Tu Banco móvil as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my CaixaBankNow・Tu Banco móvil account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the CaixaBankNow・Tu Banco móvil app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to CaixaBankNow・Tu Banco móvil right after I cancel?
No. You keep full access to CaixaBankNow・Tu Banco móvil until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.