Starbucks

iOS

Starbucks Coffee Company

5.0

(8,108,063 total reviews)

Food & Drink

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Starbucks

Users frequently complain about the Starbucks app's payment system, which requires minimum reload amounts and doesn't allow partial payments, leading to unused balances. Many report technical issues, including app crashes, loading problems, and incompatibility with older iPhones. Additional frustrations include the inability to customize orders, expired rewards, and poor customer service experiences.

Minimum reload amounts requiredHigh
App crashes and loading issuesHigh
Rewards expire too quicklyMedium

AI summary of 102 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Starbucks?

Negative reviews on Starbucks cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Starbucks rated on App Store?

Starbucks has an average rating of 4.9 stars from 8,108,063 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Starbucks have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Starbucks, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Starbucks worth installing in 2026?

Starbucks is highly-rated overall with 4.9 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Starbucks?

Browse the Food & Drink category to compare Starbucks against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.