How to Cancel JAL and Get a Refund
JAL subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about JAL billing.
Cancel JAL on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find JAL in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to JAL until the current billing period ends, then it will not renew.
Cancel JAL on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select JAL from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling JAL on its own does not stop billing, you must cancel the subscription here.
How to get a refund for JAL
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the JAL charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the JAL purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What JAL users report about billing
Users frequently report app crashes, errors, and slow performance, especially after updates. Many complain about poor UI design, unnecessary features, and difficulty accessing essential functions like ticket searches and QR codes. Frequent issues with booking, payment, and displaying reservation details are also common.
Summarized from 148 recent 1-3 star reviews. Read them before you renew.
JAL cancellation: frequently asked questions
Does canceling JAL stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date JAL will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from JAL?
Refunds are handled by Apple or Google, not by JAL directly. On iPhone, go to reportaproblem.apple.com, sign in, find the JAL charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is JAL still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows JAL as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my JAL account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the JAL app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to JAL right after I cancel?
No. You keep full access to JAL until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.