How to Cancel MyHeritage: Family Tree & DNA and Get a Refund
MyHeritage: Family Tree & DNA subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about MyHeritage: Family Tree & DNA billing.
Cancel MyHeritage: Family Tree & DNA on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find MyHeritage: Family Tree & DNA in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to MyHeritage: Family Tree & DNA until the current billing period ends, then it will not renew.
Cancel MyHeritage: Family Tree & DNA on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select MyHeritage: Family Tree & DNA from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling MyHeritage: Family Tree & DNA on its own does not stop billing, you must cancel the subscription here.
How to get a refund for MyHeritage: Family Tree & DNA
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the MyHeritage: Family Tree & DNA charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the MyHeritage: Family Tree & DNA purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What MyHeritage: Family Tree & DNA users report about billing
Users frequently complain about being locked out of their own family tree data unless they pay for a subscription, even after years of work. Many report poor app stability, including crashes, login issues, and slow performance after updates. A significant number also describe unclear or unauthorized subscription charges, with difficulty canceling or getting refunds.
Summarized from 231 recent 1-3 star reviews. Read them before you renew.
MyHeritage: Family Tree & DNA cancellation: frequently asked questions
Does canceling MyHeritage: Family Tree & DNA stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date MyHeritage: Family Tree & DNA will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from MyHeritage: Family Tree & DNA?
Refunds are handled by Apple or Google, not by MyHeritage: Family Tree & DNA directly. On iPhone, go to reportaproblem.apple.com, sign in, find the MyHeritage: Family Tree & DNA charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is MyHeritage: Family Tree & DNA still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows MyHeritage: Family Tree & DNA as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my MyHeritage: Family Tree & DNA account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the MyHeritage: Family Tree & DNA app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to MyHeritage: Family Tree & DNA right after I cancel?
No. You keep full access to MyHeritage: Family Tree & DNA until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.