How to Cancel BA-Secure and Get a Refund
BA-Secure subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about BA-Secure billing.
Cancel BA-Secure on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find BA-Secure in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to BA-Secure until the current billing period ends, then it will not renew.
Cancel BA-Secure on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select BA-Secure from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling BA-Secure on its own does not stop billing, you must cancel the subscription here.
How to get a refund for BA-Secure
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the BA-Secure charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the BA-Secure purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What BA-Secure users report about billing
Users overwhelmingly report that the BA-Secure app fails to function properly, with frequent login and account linking issues. Many describe endless loops during setup, inability to access their accounts, and poor usability. Complaints also highlight frustration with the app's unreliability and lack of support from the Bundesagentur für Arbeit.
Summarized from 125 recent 1-3 star reviews. Read them before you renew.
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BA-Secure cancellation: frequently asked questions
Does canceling BA-Secure stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date BA-Secure will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from BA-Secure?
Refunds are handled by Apple or Google, not by BA-Secure directly. On iPhone, go to reportaproblem.apple.com, sign in, find the BA-Secure charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is BA-Secure still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows BA-Secure as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my BA-Secure account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the BA-Secure app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to BA-Secure right after I cancel?
No. You keep full access to BA-Secure until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.