How to Cancel Microsoft 365 Admin and Get a Refund
Microsoft 365 Admin subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Microsoft 365 Admin billing.
Cancel Microsoft 365 Admin on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Microsoft 365 Admin in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Microsoft 365 Admin until the current billing period ends, then it will not renew.
Cancel Microsoft 365 Admin on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Microsoft 365 Admin from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Microsoft 365 Admin on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Microsoft 365 Admin
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Microsoft 365 Admin charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Microsoft 365 Admin purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Microsoft 365 Admin users report about billing
Users frequently report that the app crashes or freezes, making it unreliable or unusable. Many also complain about poor usability, including unintuitive navigation, difficulty switching between tenants, and rendering issues with larger fonts. Additionally, the app is criticized for being slow and having limited functionality.
Summarized from 31 recent 1-3 star reviews. Read them before you renew.
Microsoft 365 Admin cancellation: frequently asked questions
Does canceling Microsoft 365 Admin stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Microsoft 365 Admin will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Microsoft 365 Admin?
Refunds are handled by Apple or Google, not by Microsoft 365 Admin directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Microsoft 365 Admin charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Microsoft 365 Admin still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Microsoft 365 Admin as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Microsoft 365 Admin account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Microsoft 365 Admin app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Microsoft 365 Admin right after I cancel?
No. You keep full access to Microsoft 365 Admin until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.