How to Cancel 楽天銀行FX and Get a Refund
楽天銀行FX subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about 楽天銀行FX billing.
Cancel 楽天銀行FX on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find 楽天銀行FX in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to 楽天銀行FX until the current billing period ends, then it will not renew.
Cancel 楽天銀行FX on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select 楽天銀行FX from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling 楽天銀行FX on its own does not stop billing, you must cancel the subscription here.
How to get a refund for 楽天銀行FX
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the 楽天銀行FX charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the 楽天銀行FX purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What 楽天銀行FX users report about billing
Users frequently report app freezing, login issues, and high spreads. Many also complain about system errors, lag, and unexpected forced settlements. The app's usability and reliability are major concerns.
Summarized from 48 recent 1-3 star reviews. Read them before you renew.
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楽天銀行FX cancellation: frequently asked questions
Does canceling 楽天銀行FX stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date 楽天銀行FX will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from 楽天銀行FX?
Refunds are handled by Apple or Google, not by 楽天銀行FX directly. On iPhone, go to reportaproblem.apple.com, sign in, find the 楽天銀行FX charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is 楽天銀行FX still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows 楽天銀行FX as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my 楽天銀行FX account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the 楽天銀行FX app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to 楽天銀行FX right after I cancel?
No. You keep full access to 楽天銀行FX until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.