How to Cancel Candy simply-Fi and Get a Refund
Candy simply-Fi subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Candy simply-Fi billing.
Cancel Candy simply-Fi on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Candy simply-Fi in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Candy simply-Fi until the current billing period ends, then it will not renew.
Cancel Candy simply-Fi on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Candy simply-Fi from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Candy simply-Fi on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Candy simply-Fi
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Candy simply-Fi charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Candy simply-Fi purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Candy simply-Fi users report about billing
Users frequently report that the app crashes or fails to open, especially after iOS updates. Many complain about connectivity issues with appliances and the need to repeatedly reinstall the app. Some users also note missing features or functionality differences between iOS and Android versions.
Summarized from 345 recent 1-3 star reviews. Read them before you renew.
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Candy simply-Fi cancellation: frequently asked questions
Does canceling Candy simply-Fi stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Candy simply-Fi will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Candy simply-Fi?
Refunds are handled by Apple or Google, not by Candy simply-Fi directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Candy simply-Fi charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Candy simply-Fi still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Candy simply-Fi as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Candy simply-Fi account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Candy simply-Fi app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Candy simply-Fi right after I cancel?
No. You keep full access to Candy simply-Fi until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.