How to Cancel StepUp Podómetro/Cuenta Pasos and Get a Refund
StepUp Podómetro/Cuenta Pasos subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about StepUp Podómetro/Cuenta Pasos billing.
Cancel StepUp Podómetro/Cuenta Pasos on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find StepUp Podómetro/Cuenta Pasos in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to StepUp Podómetro/Cuenta Pasos until the current billing period ends, then it will not renew.
Cancel StepUp Podómetro/Cuenta Pasos on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select StepUp Podómetro/Cuenta Pasos from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling StepUp Podómetro/Cuenta Pasos on its own does not stop billing, you must cancel the subscription here.
How to get a refund for StepUp Podómetro/Cuenta Pasos
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the StepUp Podómetro/Cuenta Pasos charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the StepUp Podómetro/Cuenta Pasos purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What StepUp Podómetro/Cuenta Pasos users report about billing
Users frequently complain about inaccurate step tracking and syncing issues with other devices like Apple Watch, Fitbit, and Garmin. Many also report intrusive ads and difficulties adding or removing friends from groups. Technical problems like app freezing, login issues, and non-functional messaging features are also common.
Summarized from 54 recent 1-3 star reviews. Read them before you renew.
StepUp Podómetro/Cuenta Pasos cancellation: frequently asked questions
Does canceling StepUp Podómetro/Cuenta Pasos stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date StepUp Podómetro/Cuenta Pasos will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from StepUp Podómetro/Cuenta Pasos?
Refunds are handled by Apple or Google, not by StepUp Podómetro/Cuenta Pasos directly. On iPhone, go to reportaproblem.apple.com, sign in, find the StepUp Podómetro/Cuenta Pasos charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is StepUp Podómetro/Cuenta Pasos still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows StepUp Podómetro/Cuenta Pasos as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my StepUp Podómetro/Cuenta Pasos account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the StepUp Podómetro/Cuenta Pasos app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to StepUp Podómetro/Cuenta Pasos right after I cancel?
No. You keep full access to StepUp Podómetro/Cuenta Pasos until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.